Cancellation & Refund Policy
Dar Day Tours · Last updated 11 October 2026
In short
- Tours: free cancellation up to 24 hours before the start time; no refund after that.
- To cancel or change, message us on WhatsApp or email us from the number or address you booked with.
Tours
- Free cancellation up to 24 hours before the tour start time. Cancel at least 24 hours before your tour starts and you get a full refund to the card or payment method you paid with.
- No refund for cancellations made less than 24 hours before the start time, or for no-shows.
- Want a different date instead? Ask us on WhatsApp and we will check availability.
The 24 hours are counted back from the confirmed start time of your tour (Tanzania time, EAT). If we have to cancel a tour, you choose a new date or a full refund.
How to cancel or change
Message us on WhatsApp at +255 787 558 850 or email hello@horizontz.com with your name, booking date and what you would like to change. Your change or cancellation is final once we confirm it in writing.
Payments and refunds
Online card payments are processed by Stripe. The merchant name you see at checkout and on your card statement is Key 2 Destinations Tourism LLC (Dubai, United Arab Emirates), a partner company that collects payments for Horizon bookings. Your booking is with Horizon Hospitality Group Limited in Tanzania; Key 2 Destinations Tourism LLC only collects the payment on our behalf.
Refunds go back to the card you paid with, through Stripe. Your bank may take 5 to 10 working days to show a refund on your statement.
Contact us
Horizon Hospitality Group Limited
Ground Floor, Delta by Marriott Hotel, Slipway Road, Masaki, Dar es Salaam, Tanzania
Email: hello@horizontz.com · WhatsApp: +255 787 558 850
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